Returns and Refunds Policy

SUNSEE Return and Refund Policy

At SUNSEE, we strive to ensure your satisfaction. We offer a 14-day return policy for eligible products. If you would like to exchange or return a product, you must contact us within 14 days of receipt, and the product must be returned in its original, unopened packaging.

Important Guidelines

  • If you contact us after the 14-day period, or if the product does not arrive in its original, intact packaging, returns will not be accepted.
  • Please inspect your item upon delivery and report any issues promptly.

Return Eligibility

To qualify for a return:

  1. The product must be new and unused.
  2. It must be in its original condition and packaging, exactly as received.

Important: Do not return any product without prior confirmation from our support team.

Return Process

To initiate a return:

  1. Contact our support team at support@sunsee.com or through the "Contact Us" section on our website.
  2. Provide the following:
    • An email explaining your reason for the return.
    • 2-3 photos of the product (or a video, if necessary).
    • Details of the issue or reason for the refund request.

After submitting this information, our team will review your request and respond with further instructions.

Refund Process

Once we receive and inspect the returned product:

  • We will send a confirmation email regarding the status of your refund.
  • If approved, the refund will be processed and reflected in your account (via bank or PayPal) within 14 business days.

Return Shipping

  • Return shipping costs are your responsibility unless the issue was caused by us (e.g., incorrect or defective product).
  • All returns must include tracking information to avoid disputes.

Note: Please include a completed and printed return form in the package to ensure swift processing.

Refund Exceptions

Refunds will not be accepted in the following cases:

  • The package was not delivered due to an incorrect or incomplete address provided.
  • The item has been opened or used, and its condition cannot be verified.
  • Delivery issues caused by circumstances beyond our control (e.g., natural disasters, customs delays).
  • The tracking status shows "Delivered", but the item is claimed as not received.
  • The mail carrier failed to leave a delivery notice, and the package was returned to sender.
  • Deliveries made outside mainland France.
  • Purchases during FLASH SALES, discounts, or using promotional codes.

Product Exchanges

We only exchange items in case of defects.

  • If you receive a defective product, contact us at support@sunsee.com within 14 days of receipt with proof (photos, videos, etc.).
  • We will replace the defective item as quickly as possible.

Shipping Fees

For all returns, shipping fees are the responsibility of the customer unless explicitly stated otherwise.

We appreciate your understanding and cooperation. If you have further questions, please reach out to support@sunsee.com.
The SUNSEE Team